This Refund and Cancellation Policy outlines the procedures and guidelines for requesting refunds and cancellations for purchases made on Aquieen. Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to comply with the terms outlined below.
Cancellation of Orders
If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request. However, please note that once an order has been processed and shipped, it cannot be canceled. In such cases, you may follow our Returns and Exchanges policy for further assistance.
Refund Eligibility
Refunds may be available for eligible products subject to the conditions specified in our Returns and Exchanges policy. To be eligible for a refund, the following criteria must be met:
- The product must be in its original condition, unused, and in the original packaging.
- The product should not be damaged or altered in any way.
- The request for a refund must be made within the specified timeframe outlined in our Returns and Exchanges policy.
Requesting a Refund
To request a refund, please contact our customer support team and provide the necessary details, including your order number and a description of the issue. We may require additional information or evidence, such as photographs, to assess your refund request. Once we receive your request, we will review it in accordance with our Returns and Exchanges policy and respond to you within a reasonable timeframe.
Refund Process
If your refund request is approved, we will initiate the refund using the original payment method used for the purchase. Please note that the time it takes for the refund to be credited to your account may vary depending on your payment provider. We will make every effort to process the refund as quickly as possible.
Non-Refundable Items
Certain items may be non-refundable due to health and safety regulations or hygiene reasons. These items will be clearly indicated on our website and cannot be returned or refunded unless they are defective or damaged upon receipt.
Return Shipping
If you are eligible for a refund and we require you to return the product, you may be responsible for the return shipping costs unless the product arrived damaged or was incorrectly shipped. Please follow the instructions provided by our customer support team regarding the return shipping process.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately with relevant details and photographs. We will assess the issue and provide appropriate assistance, which may include a refund, exchange, or replacement, as per our Returns and Exchanges policy.
Changes to the Refund and Cancellation Policy
We reserve the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any modifications constitutes your acceptance of the revised policy.
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team for further assistance.
