At Aquieen, we strive to provide a seamless and convenient shopping experience for our customers. This includes ensuring transparent and reliable shipping services. Please read our shipping policy carefully to understand how we process and deliver orders.
Shipping Methods and Timeframes
We offer a variety of shipping methods to cater to your needs. These may include standard shipping, express shipping, or overnight delivery. The availability of certain methods may depend on your location and the specific products you're purchasing. Please note that delivery timeframes may vary due to factors beyond our control, such as weather conditions or logistical delays.
Shipping Costs
Shipping costs are calculated based on various factors, including the weight, size, and destination of your order. We strive to offer competitive shipping rates and may provide free shipping for orders that meet a minimum purchase amount. The exact shipping costs will be displayed during the checkout process before you finalize your order.
International Shipping
We are pleased to offer international shipping to select countries. Please note that additional fees, including customs duties, taxes, or import charges, may apply. These fees are the responsibility of the customer and are not included in the shipping charges paid at checkout. We recommend checking with your local customs office for more information on any applicable fees or restrictions.
Order Processing Time
Once your order is placed, we aim to process it promptly. Order processing typically includes order verification, packaging, and preparation for shipment. Please allow for a processing time of 2 business days before your order is shipped. During peak seasons or promotional periods, processing times may be slightly longer.
Delivery Timeframes
Delivery timeframes may vary depending on the shipping method selected and your location. We provide estimated delivery times for each shipping option during the checkout process. However, please note that unforeseen circumstances during transit may cause delays. We will make every effort to ensure your order reaches you within 2 days to maximum 7 days timeframe and will provide tracking information so that you can monitor its progress.
Tracking and Notifications
For most orders, we offer order tracking services. Once your order has been shipped, you will receive a confirmation email containing tracking details and instructions on how to track your package. You can also log in to your account on our website to access order status updates. We may send periodic notifications regarding the progress of your shipment to keep you informed.
Returns and Exchanges
We want you to be completely satisfied with your purchase. Please review our separate Returns and Exchanges policy for detailed information on returning or exchanging sanitary products. Note that certain hygiene-sensitive items may be non-returnable due to health and safety regulations. If eligible for a return or exchange, you may be responsible for return shipping costs unless the product arrived damaged or was incorrectly shipped
Customer Support
We are here to assist you. If you have any questions, concerns, or need further assistance regarding your shipment, please contact our dedicated customer support team. You can reach us during our business hours, and we will strive to respond to your inquiries promptly.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in our shipping policy.
